Practical advice in the event of a claim

Professional advice

Sometimes the unexpected happens. When you have to make a claim, it’s good to be informed to mitigate damage and ensure your safety.

After fire has been extinguished, open windows and use fans to remove smoke.
Remove any remaining fire-extinguishing water with mops and/or wet vacuums.
Furniture, rugs, curtains and any other movable items that have become wet should be removed for drying.
As soon as power is available, turn on heat or air conditioning and dehumidifiers.
Unaffected areas should be covered with drop-cloths and entrances to these areas sealed to prevent secondary contamination.
Critical metallic surfaces of machinery and work-in-progress should be temporarily protected with water-displacement.

If the water comes from above, cover machinery, work-in-progress and production lines with waterproof drop-cloths to avoid additional water exposure.
Remove wet furniture, rugs, drapes, etc.
Wipe up, mop and/or wet-vacuum all remaining standing water.
As soon as power is available, turn on heat or air conditioning and dehumidifiers.
Dry machinery, work-in-progress, tools, etc. with fans, shop compressed air, and hand-held electric dryers.
Critical metallic surfaces of machinery and work-in-progress should be temporarily protected with water-displacement oil.

Onsite evaluation and listing of items affected in the home or office.
Assist in determining if the items that have been affected can be repaired cost effectively or do they require replacement.
Will advise to call a certified electrician to determine if the power circuits are safe, especially if there is damage to outlets or breakers are tripped.
Assist in obtaining the approximate replacement cost for the damaged items.
Provide a StrikeNet report to confirm location and magnitude of lightning strike.
Arranging necessary service vendors for repair viability.
Services can be completed remotely by our office and utilizing insured’s loss details.

Power surges can affect equipment in different ways than a lightning strike.
We assess and list affected items on site at your home or office
We help determine if the affected items can be repaired cost-effectively or if they need to be replaced. We recommend calling a certified electrician to determine if the electrical circuits are safe, especially if outlets are damaged or circuit breakers are tripped.
We help determine the approximate cost of replacing damaged items

Dust can be abrasive and can destroy close-running clearances, bearings, etc.
Do not operate production machinery that has become contaminated with dust or similar particulate matter.
Fire-extinguishing powder absorbs water from the air and should be removed as soon as possible from metallic surfaces to avoid the possibility of corrosion. Until removal, the humidity should be kept as low as possible.

Dust can be abrasive and can destroy close-running clearances, bearings, etc. Do not operate production machinery that has become contaminated with dust or similar particulate matter.
Fire-extinguishing powder absorbs water from the air and should be removed as soon as possible from metallic surfaces to avoid the possibility of corrosion. Until removal, the humidity should be kept as low as possible.